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Customer Care Associate

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

The Associate Customer Care – Sales Order Entry role is responsible for delivering a world‑class customer experience through the accurate, timely, and high‑quality processing of sales orders and related service data. This position plays a key role in achieving service level commitments, maintaining strong ownership and accountability, and collaborating effectively with cross‑functional teams to support proactive, end‑to‑end case management.

Key responsibilities

  • Execute Sales Order Management in SAP (VA01/VA02/VA03) with precision, ensuring full compliance with established procedures.
  • Monitor, prioritize, and manage customer case queues in Salesforce, ensuring timely follow‑up and resolution.
  • Maintain and update operational reports, dashboards, and relevant data sources.Identify improvement opportunities and participate in continuous improvement initiatives aimed at reducing errors, eliminating manual touchpoints, and enhancing customer satisfaction.
  • Collaborate closely and communicate effectively with the NAMER team and other GBS functions to support seamless service delivery and swift issue resolution.

Qualifications and skills

  • Advanced English proficiency.
  • Hands‑on experience working with SAP for order creation, changes, and validation.
  • Working knowledge of Salesforce case management.
  • Ability to analyze and visualize data using Power BI.
  • Advanced Excel skills (pivot tables, formulas, data analysis)
  • 2 years of experience in administrative, customer service, order management, or similar roles.
  • Prior experience with SAP or other ERP systems (preferred).
  • Ability to work effectively in fast‑paced environments with multiple priorities and high attention to detail. 

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