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Customer Care Specialist

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

We have an exciting opportunity for an experienced, passionate and professional individual, with the ability to operate in a dynamic environment to join our Customer Care team as a French or German speaking Customer Care Specialist.

 

The Customer Care Specialist acts as the key contact between our Spanish customers' and the company and will always be responsive to customer’s requirements, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximise the customer experience.

 

The role is based in Naas, Ireland and will require full attendance for the training period then the role becomes a hybrid role working from the office 3 out of 5 days a week.

 

This is a 12-month fixed term contract position.

Key responsibilities

 

  • Maintain professional, timely and effective communication with our customers
  • Responsible for all aspects of account administration, account queries and commercial support
  • Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness
  • Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / Manager
  • Develop and maintain strong relationships with all customers by effectively managing customer accounts
  • Maintain up-to-date knowledge of products, customers, processes and suppliers
  • Build strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customer
  • Support the gathering of information to assist the implementation of improvements
  • Remain fully flexible to meet business requirements and demands

Qualifications and skills

  • Fluent German or French Speaker
  • Excellent communication and interpersonal skills
  • The ability to integrate and work effectively with others in a changing environment
  • High level of attention to detail and strong organisational, analytical, problem solving and administrative skills
  • A team player
  • A strong desire for continuous learning and a desire to grow professionally

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