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Customer Care Specialist (1 year contract)

Requisition ID: 63041 


Position Type: FT Fixed Term 


Workplace Arrangement:  #LI-Onsite 

 

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

The Customer Care Specialist plays a crucial role in ensuring a seamless and exceptional customer experience by executing the Customer Care model. Reporting to the Strategic Customer Care Lead – ANZ, this role focuses on strengthening customer relationships, optimizing service delivery, and driving operational excellence. The Customer Care Specialist will act as a key liaison between customers and internal teams, ensuring alignment with business objectives and fostering long-term partnerships.

 

Reporting to:  Strategic Customer Care Lead ANZ

Work Location:  Murarrie, Brisbane, Australia (Onsite)


Work hours:
Initial training: 8am-4pm (1-2 months)
Standard work hours: 6am-2pm


This position could extend for more than 1 year.

Key responsibilities

Customer Engagement & Relationship Management:

  • Serve as the primary point of contact for assigned customer accounts, ensuring their needs are met with efficiency and accuracy.
  • Develop and maintain strong relationships with key customer stakeholders to enhance service delivery and satisfaction.
  • Proactively manage customer expectations and address concerns with a solution-focused approach. 

 

Operational Excellence & Service Delivery:

  • Execute best-in-class customer service processes to support a seamless order-to-delivery experience.
  • Collaborate with supply chain, sales, and operations teams to ensure timely order fulfillment and issue resolution.
  • Monitor and manage order flow, proactively identifying and addressing potential service disruptions.

 

Stakeholder Collaboration:

  • Support the transition to a centralized customer care model, ensuring consistency and efficiency in service delivery.
  • Actively participate in customer meetings, providing insights and updates on service performance.

 

 

Qualifications and skills

  • Tertiary qualification in Supply Chain, Customer Service, or a related field is advantageous.
  • Preferably a minimum of 2 years in a customer service, supply chain, sales or related role.
  • Strong ability to prioritize customer needs while aligning with business objectives.
  • Excellent communication and relationship management skills.
  • Strong problem-solving abilities.
  • Experience working with ERP systems.
  • Strong teamwork and collaboration skills to drive cross-functional alignment.

 

 

Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.

Recruiter:  
Posting Type: LI 

 

 

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