Kinisla Sales Support Manager - China

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

We are currently recruiting for a Sales Support Executive in China.

The successful candidate will provide administrative support by processing, validating and managing orders, auditing orders in order to provide our sales team with regular insight into common issues and taking calls from clients when Sales Director is not available.

We are looking for someone who will challenge the ways things are done and provide insight and apply problem solving to improve current processes.

Reporting into the Commercial Director, you will also work alongside our Support team and key individuals within the business.

Key responsibilities

What will I be doing?

o Assist the day-to-day account management jobs of key customers.

o Admin work regarding to sales and supply chain delivery.

o Work with internal departments and functions to handle the customer quality and regulatory enquiries directed from commercial team.

o Supporting both internally and externally for quality complaints.

o Fluent Chinese and English in both writing and speaking.

o Processing and checking all new sales submitted by the Account Management team

o Work with the Finance team and Sales Team to resolve any queries associated with orders and liaise with relevant personnel to resolve these.

o Problem solving, identifying order and account issues and providing solutions within contract terms.

o Maintain a high level of internal customer service and data accuracy.

o Timely follow up of any outstanding queries.

Qualifications and skills

Skills/Requirements:

• Excellent verbal and written communication skills
• Attention to detail
• Prepared to challenge, willingness to learn, using initiative
• Previous experience of process development, logical thinker
• Ability to work autonomously
• Meeting deadlines
• A team player with high level of dedication
• Computer literate
• Reporting skills; excel knowledge is essential

 

What do I need to be successful?

At Kinisla, we understand that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record of success in a similar role and environment.

 

These include:

• Excellent verbal and written communication skills
• Attention to detail
• Prepared to challenge, willingness to learn, using initiative
• Ability to work autonomously
• Ability to meet deadlines
• A team player with high level of dedication
• Computer literate

Reporting skills; excel knowledge is essential