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E&MS Associate

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

The E&MS Associate plays a key role in supporting Kerry’s Global Business Services (GBS) Employee & Management Services function by ensuring efficient, accurate, and high‑quality execution of HR processes across North America (US & Canada). In this role, you will manage end-to-end Employee Lifecycle activities, provide analytical insights to enhance HR service delivery, and help drive continuous improvement across our operations

Key responsibilities

• Oversee end-to-end Employee Lifecycle case management (including cross-boarding and employee data changes) for North America: US & Canada.
• Analyze HR data to identify trends, opportunities, and areas for process improvement.
• Provide actionable insights and recommendations to enhance HR processes and improve the overall employee experience.
• Manage and resolve escalated ServiceNow requests, ensuring SLAs are met and issues are addressed promptly, escalating further when necessary.
• Support the development, tracking, and maintenance of HR metrics, dashboards, and reporting tools.
• Ensure accuracy, quality, and integrity of employee data across HR systems.
• Collaborate with HR team members and cross-functional partners to implement process improvements and support alignment across COEs and partner functions.
• Maintain up-to-date process documentation, SOPs, and training materials to support knowledge consistency.
• Contribute to Business Continuity and Disaster Recovery planning for HR operations.
• Lead or support projects that drive Operational Excellence within Kerry GBS.
• Promote standardized, simplified, and customer-focused HR processes aligned with best‑in‑class service delivery standards.
• Foster strong, high-quality interactions with stakeholders across the business, ensuring a customer-centric and efficient HR service model.

Qualifications and skills

  • 2+ years of experience in HR analytics or a related field.
  • Bachelor’s degree in human resources, Business Administration, Data Analytics, Psychologist, or a related discipline.
  • Experience in a multinational and culturally diverse environment.
  • Proficiency in MS Office, especially Excel, and other key business tools.
  • Knowledge of SAP SuccessFactors HRIS and ServiceNow HR Service Delivery suite is an advantage.
  • High level of English language proficiency.

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