E&MS Associate

The E&MS Associate plays a key role in supporting Kerry’s Global Business Services (GBS) Employee & Management Services function by ensuring efficient, accurate, and high‑quality execution of HR processes across North America (US & Canada). In this role, you will manage end-to-end Employee Lifecycle activities, provide analytical insights to enhance HR service delivery, and help drive continuous improvement across our operations

• Oversee end-to-end Employee Lifecycle case management (including cross-boarding and employee data changes) for North America: US & Canada.
• Analyze HR data to identify trends, opportunities, and areas for process improvement.
• Provide actionable insights and recommendations to enhance HR processes and improve the overall employee experience.
• Manage and resolve escalated ServiceNow requests, ensuring SLAs are met and issues are addressed promptly, escalating further when necessary.
• Support the development, tracking, and maintenance of HR metrics, dashboards, and reporting tools.
• Ensure accuracy, quality, and integrity of employee data across HR systems.
• Collaborate with HR team members and cross-functional partners to implement process improvements and support alignment across COEs and partner functions.
• Maintain up-to-date process documentation, SOPs, and training materials to support knowledge consistency.
• Contribute to Business Continuity and Disaster Recovery planning for HR operations.
• Lead or support projects that drive Operational Excellence within Kerry GBS.
• Promote standardized, simplified, and customer-focused HR processes aligned with best‑in‑class service delivery standards.
• Foster strong, high-quality interactions with stakeholders across the business, ensuring a customer-centric and efficient HR service model.