Account Manager

About Kerry

About the role

Key responsibilities

• Establish and maintain good relationship with decision makers and key personnel at the customers.
• Develop and present/lead the presentation of Key Account communications to the customer.
• Establish and maintain a network to manage commercial, technical, quality and delivery issues between KA and the customer.
• Understand customer needs, customer and market insights to formulate Business Plan with the customer.
• Get information from customer and monitor with Areas to improve service level and promotion execution for customer.
• Be responsible to develop account client, maintain and develop client relationship, increase customer satisfaction so as to achieve customer growth rate according to company request.
• Select the key customers and design the promotion program, strategy and executive project, follow up the key potential customer & project to help sales team do the sales.
• Seek for potential customers and business opportunities in China to support the profitability growth of the Kerry China.
• Support the quarterly forecasting processes through proactive cooperation with the commercial team in China.
• Proactively monitor the payment performance of the defined customers and actively take measures in cooperation with the credit control function to ensure timely payment of customer invoices.
• Builds relationships with customers at all levels.
• Other responsibilities assigned by supervisor.

Qualifications and skills

• Bachelor’s Degree or above.
• More than 6 years relative working experience.
• Familiar with commercial methodology and tools.
• Food ingredient industry working experience is a must, experience in bakery, nutrition and flavors is a plus.
• Price setting and margin management.
• Develops and implements new and unique solutions to improve products and processes and create competitive advantage.
• Experienced in communication and presentation skills and the ability to express thoughts logically and succinctly.
• Possesses a basic understanding of relevant scientific knowledge (Food Science, Packaging, Sensory, Nutrition, Regulatory, Quality/Micro).
• Understanding of Kerry’s and customers’ competitors and how to differentiate Kerry’s offerings.
• He/she must think independently and should be driven to capture new business
• Ideally has experience dealing directly with Chinese food and Dairy Companies for 2 years or more.
• It is preferential if has existing relationships with supplements in China.
• It is preferential if has worked for an international company before
• Is required to have reasonable English language skills (written and oral)